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SEO T&C

Your Digital Marketing Partner

What makes us unique?

ITSupportExpress.in is a young, fresh and cutting-edge online Digital Marketing Company. Built on honesty and integrity, ITSupportExpress.in operates to help their customers online – in ANY way.

Established in 2012, ITSupportExpress.in is a fast-growing Digital Marketing Company. With proven results, a fantastic team, ITSupportExpress.in are the people to trust with your Search Engine Optimisation or Online Advertising needs.

Terms & Conditions

Please read these terms and conditions carefully.

INTERPRETATION AND DEFINITION

In this agreement the following terms shall have the respective meanings assigned to them: “Agreement” means these Terms and Conditions, Service descriptions, Terms of Use, Payment Terms and the Project Brief and any addenda. In the event of any conflict between the terms of this Agreement for the provision of Services, the details of the Project Brief shall prevail, except for payment terms where the Payment Schedule shall prevail; “ITSupportExpress.in” means ITSupportExpress.in, provider of Digital marketing solutions; “Client” means the Company that enters into an agreement with ITSupportExpress.in , its employees, agents, representatives and sub- contractors, to whom the Service is provided as set out in the Project Brief; “You” means any visitor to the ITSupportExpress.in site; “Site” means the ITSupportExpress.in. “Commencement Date” means the date of commencement of the Services as set out on the signed Project Brief; “Fees” means the amounts payable by the Client for the Services provided by ITSupportExpress.in as detailed in the Project Brief; “Initial Term” unless otherwise stated in Project Brief means either 180 days from Commencement Date for SEO contracts and 90 days from the Commencement Date for Google AdWords™ or Social Media advertising. “Payment Terms” means the agreed schedule of payments that the customer shall make to ITSupportExpress.in for the provision of services forming part of these Terms and Conditions; “Services” means the services that ITSupportExpress.in currently offers, details of which are on the ITSupportExpress.in website and the services to be provided by ITSupportExpress.in to the Client as specified in the Project Brief.

GENERAL

This Agreement is by and between ITSupportExpress.in , its Clients their heirs, assigns, agents and contractors and Users of ITSupportExpress.in’s website and is made effective as of the date of electronic execution. By accessing the ITSupportExpress.in contract, you acknowledge and agree that you have read, understood, acknowledged and agreed to be bound by all the terms and conditions of this Agreement.

TERMS OF USE

LICENSE

  1. By offering this aggreement for use, ITSupportExpress.in provides a worldwide, nonexclusive, nontransferable, revocable, limited license to access and make personal use of the information and services offered through our website, strictly subject to and in accordance with these Terms. ITSupportExpress.in reserves the right to amend or terminate this license at any time and for any reason.
  2. Failure to comply with these Terms may result in automatic termination of this license, without prior notice. Except for the limited license set forth in these Terms, ITSupportExpress.in does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary materials.
  3. C. The ITSupportExpress.in name and logos are registered trademarks and may not be used without our written consent. You agree that all the materials displayed on or available through this website, including without limitation any and all names, logos, data, information, graphics, underlying software, displayed on or available from this website are protected by copyright, trademark and other intellectual property laws and are available for your personal use only

TERMS OF SERVICE

ITSupportExpress.in offers internet marketing services that include, but not limited to: search engine optimization (hereinafter “SEO”), Google Adwords®, Facebook and other Social Media advertising, Link Building, and Web design/development.

QUOTE FOR PROVISION OF SERVICES

  1. All quotes supplied by ITSupportExpress.in are valid for 7 days from the date the quote is provided. ITSupportExpress.in may amend this provision during promotional periods. Acceptance can be provided in writing, via electronic mail, in writing or via fax.

COMMENCEMENT OF SERVICES

  1. ITSupportExpress.in will send Client an email requesting additional information for the Project Brief. ITSupportExpress.in will commence work within fourteen (15) days after the date of receipt of information.
  2. ITSupportExpress.in will use its best endeavours to provide Service to Client within a reasonable timeframe. ITSupportExpress.in is not liable for delays to project or anticipated timeframes for delivery of service.

PAYMENT TERMS

  1. Client agrees to pay for the Products and Services in full prior to work commencing on the Project Brief, unless otherwise agreed at ITSupportExpress.in’s discretion. Invoices are payable within five (5) business days from the date of the invoice.
  2. Client may request a full refund within seven (7) days of remitting payment to ITSupportExpress.in, prior to work commencing. Client acknowledges that no refunds are available once work has commenced on the Project Brief and additional requests for refunds will require Management review.
  3. For SEO Contracts, a one-time setup fee will be assessed and payment is required prior to work commencing. Monthly maintenance fees are not included in the setup fee. Client will be billed for each month for the maintenance fee until customer provides ITSupportExpress.in with a written cancellation request.
  4. If Client provides ITSupportExpress.in with their credit card information, you authorize ITSupportExpress.in to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with ITSupportExpress.in cancellation policy.
  5. Client may elect to have invoices paid by direct debit. By completing a direct debit request, Client authorizes ITSupportExpress.in to arrange for account funds to be debited to your account.
  6. All payments to ITSupportExpress.in need to be made in Indian Rupee or US Dollar).

LATE OR NON-PAYMENT

  1. If payment has been declined or has not been made, Client’s account will be suspended and a reactivation fee of $50 or Rs 3000 will apply.
  2. For returned cheques due to insufficient funds, ITSupportExpress.in reserves the right to request alternate payment method.
  3. If payment has not been received after 30 days, this will result in termination of our services and any links and SEO work will be removed. Cancelled accounts cannot be reactivated and any account history or information will not be retrievable. No refund will be given thereafter.

CLIENT OBLIGATIONS

  1. Client will provide ITSupportExpress.in with reasonable direct and remote access to its website, and shall provide such other reasonable assistance as ITSupportExpress.in may request, including, but not limited to, providing source code and other statistical, diagnostic information and other relevant information required to enable ITSupportExpress.in to comply with its obligations under this Agreement.
  2. ITSupportExpress.in shall provide the Services during the continuance of this Agreement ITSupportExpress.in will use reasonable efforts to provide Client with the Services in accordance with the estimated timeline set out in the Project Brief.
  3. Where the Service being provided requires, ITSupportExpress.in will liaise with the relevant web agency, hosting company or other third party in order to provide the Services. ITSupportExpress.in shall not be liable for any act or omission by the relevant web agency, hosting company or other third party, if such act or omission results in ITSupportExpress.in breaching its obligations under this Agreement.
  4. ITSupportExpress.in will not make changes to or update a Customer’s website prior to written or verbal consent from the Customer, stating that ITSupportExpress.in have the right to make the agreed changes and the Customer, as the website owner, agrees to and takes full responsibility for those changes being made.

IMPLEMENTATION OF SEO SERVICE –

We do not guarantee number one ranking – we only do our part to make your site number one!

  1. ITSupportExpress.in make sure that Client’s website will appear on the first page of designated Search Engines within an agreed period of time of the Commencement Date. If ITSupportExpress.in is unable to achieve this ranking within that time period, ITSupportExpress.in agrees to provide further optimization services until such time when Client’s website is listed on the first page. Additional monthly charges applicable as per agreement.
  2. Client acknowledges that ITSupportExpress.in may, as part of the client’s SEO campaign, add links and content to the client’s website. If the client chooses to reject these additions, their First Page Guarantee may be rendered void, to the discretion of ITSupportExpress.in.
  3. Client acknowledges that the guarantee applies only to selected keywords chosen by the Client. ITSupportExpress.in will advise Client to which keywords guarantee applies.
  4. Client acknowledges that Search Engine Optimization (“SEO”) is governed by many factors which are outside the direct control of ITSupportExpress.in. Search Engines are third party systems with unknown variables, algorithms and indexing decisions that can change at any time and without notice over which we have no control. ITSupportExpress.in will use best efforts, techniques and accepted standards to improve Client’s Search Engine Ranking but cannot guarantee of #1 ranking of Client’s website on any major Search Engine using Client’s desired keywords. Client further acknowledges that the website’s ranking with a particular Search Term will rely on both the relevancy of that term on your pages, and the popularity of that term on other websites.
  5. Client further acknowledges and understands that a website’s rankings may go backwards. Client agrees if this were to happen, no liability will be on ITSupportExpress.in and no refunds or discounts given.
  6. ITSupportExpress.in is not responsible for changes made to the website by other parties that adversely affect the search engine rankings of the Client’s website.
  7. ITSupportExpress.in is not responsible for the Client overwriting ITSupportExpress.in’s work to the Client’s site. (e.g., Client/webmaster uploading over work already provided/optimized). The Client will be charged an additional fee for re-constructing content.
  8. ITSupportExpress.in follows a strictly ethical SEO policy and will not be responsible for any bans or search engine suspension for the following:
  • Duplicate sites, duplicate content or pages, redirects or doorway pages.
  • Link farms or any spanning techniques which may harm the web site’s ranking with Google.
  • Increased traffic or sales
  • Hidden links
  • Automated web site submission software or websites
  1. Client acknowledges that ITSupportExpress.in will add an “SEO Services” by “ITSupportExpress.in” link to the footer section of each website they work on. This is ITSupportExpress.in’s branding purposes only with the consent of client.

IMPLEMENTATION OF GOOGLE ADWORDS®

  1. ITSupportExpress.in shall provide Client a management service of a Google AdWords® account in accordance with the terms set out in the Project Brief.
  2. Client expressly permits ITSupportExpress.in to create a Google AdWords™ account on their behalf. Client acknowledges that Google AdWords™ are subject to Google’s Terms and Conditions. Client’s account will be deemed active once Google™ approves it for online advertising. ITSupportExpress.in is not liable if Client’s account is rejected.
  3. ITSupportExpress.in acknowledges that Client owns the Google AdWords™ Account developed by ITSupportExpress.in. Upon expiration of the term of this agreement Client may retain the account and all its configuration.
  4. ITSupportExpress.in will send a draft to Client once work is complete. Client agrees to review and approve said draft within fourteen (14) business days. ITSupportExpress.in is not liable for errors or omissions once the ads are deployed.

FACEBOOK AND SOCIAL MEDIA ADVERTISING

  1. ITSupportExpress.in agrees to promote Client’s company on Facebook® and/or Social Media sites including but not limited to Twitter™, YouTube™, Digg™ and LinkedIn™ through targeted advertising campaigns per the agreed specifications set out in the Project Brief.
  2. Client agrees to provide ITSupportExpress.in with information (ad banners and web site links) within ten working days after the Commencement Date and further agrees that they will comply

with any technical specifications provided to the customer by ITSupportExpress.in. Drafts will be sent to Client for approval before being submitted to the relevant site.

  1. Client agrees that any images to be used in advertisements will be supplied to ITSupportExpress.in. Client acknowledges that if images are not provided, additional design fees may be payable. ITSupportExpress.in will include these additional fees on the invoice.
  2. Client acknowledges that Facebook and other social media sites reserve the right to refuse adverts at any time for any reason, whether or not the same has already been acknowledged and/or previously published, including but not limited to for reasons relating to the contents of the advertisement or any technology associated with the advertisement. ITSupportExpress.in will make every effort to create a substitute advertisement. If the advertisement is rejected due to content, ITSupportExpress.in shall require Client to supply new copy acceptable to aforementioned sites. ITSupportExpress.in cannot be held liable for rejection of ads by third party websites. Client acknowledges that if an advertisement previously accepted and displayed on a social media site is then subsequently removed by said site, prior to the end of the agreed period, that ITSupportExpress.in is not liable for this decision and no refund will be payable.

LINK BUILDING

  1. If requested ITSupportExpress.in shall provide the link building services as specified on the ITSupportExpress.in website and to the agreed specifications on the Project Brief.
  2. The number of links stated in the Project Brief is the number of links that ITSUPPORTEXPRESS.IN will provide on the link building report. The number is correct at the point at which the report is generated and quality controlled, whereupon it will be emailed to the Client.
  3. ITSUPPORTEXPRESS.IN offers no guarantee for the length of time each link will remain live after the point at which it has been confirmed and reported on the Customer link report.
  4. Client acknowledges that ITSUPPORTEXPRESS.IN is not liable for the content of those sites. Use of any such linked web site is at the Client’s own risk.
  5. The inclusion of any link does not imply endorsement by ITSUPPORTEXPRESS.IN of the site.
  6. Client acknowledges that linking to “bad neighborhoods” or receiving links from “link farms” can seriously damage all SEO efforts. ITSUPPORTEXPRESS.IN does not assume liability for the Client’s choice to link to or obtain a link from any particular website without prior consultation.

COPYWRITING

  1. ITSupportExpress.in agrees to produce written material for inclusion on Client’s website upon the request of the Client and per the agreed specifications in the Project Brief.
  2. ITSupportExpress.in agrees that it will be the sole author of the work, which will be original work by ITSUPPORTEXPRESS.IN copywriter, free of plagiarism. ITSupportExpress.in agrees to use reasonable care to ensure that all facts and statements in the work are true and that the

work does not infringe upon any copyright, right of privacy, proprietary right, right of publicity or any other right of a third party

  1. Client may provide additional copy to ITSupportExpress.in. Client accepts full responsibility for all detail contained in the copy provided to ITSupportExpress.in and agrees to use reasonable care to ensure that all facts and statements in the work are true and that the work does not infringe upon any copyright, right of privacy, proprietary right, right of publicity or any other right of a third party.
  2. ITSupportExpress.in acknowledges that Client has the right to edit the work in a time frame agreed upon in advance as it deems appropriate for publication, and that ITSupportExpress.in will cooperate with Client in editing and otherwise reviewing the work prior to publication.
  3. Client agrees that they are responsible for reviewing the final draft for accuracy to include spelling and grammatical errors, statements and assertions. ITSupportExpress.in is not liable for errors discovered after publication.

 

 

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